Health D-G: 1Malaysia clinics to go mobile too :
http://202.144.202.76/mps/newsmaster.cfm?&menuid=36&action=view&retrieveid=3055...
The government has approved an annual allocation of RM10 million to operate 50 1Malaysia static and mobile clinics nationwide.. The static clinics will be opened at shophouses or rented premises .. operate from 10am to 10pm, would provide minor treatment . .. that patients will go to these clinics for minor treatments and procedures
A bitter pill to swallow for govt clinics:
http://202.144.202.76/mps/newsmaster.cfm?&menuid=36&action=view&retrieveid=3057
...allocation for the Health Ministry, particularly for the purchase of drugs and non-drug items for 2010, will be less compared to the current year ...government clinics and hospitals are experiencing a sudden increase of patients... instead of spending money to open 50 1Malaysia clinics, the allocation can be used to meet public demand for medications
Thursday, November 12, 2009
Medication Error Can Happen Everywhere
Medication error happens everywhere, even in countries that one would think are advanced in their healthcare delivery, what more than in Malaysia.
The USFDA recently launched the Safe Use Initiative to reduce drug-related injuries. Out of some 3 billion prescriptions written each year, millions of people are injured from medication use. This could be the result of people's limited access to adequate information about a drug, its risks, or the patient's condition, misunderstanding of drug instructions, dosing and dispensing errors, and unintentional or intentional misuse of medications.
It is estimated that there could be at least 1.5 million preventable drug-related injuries occur in healthcare settings alone. And it is also estimated that up to half of all medication-related injuries could be prevented. Some steps to overcome this problem may be as simple as providing better information to consumers, improving the dispensing devices that accompany drugs and urging caregivers and patients to follow the directions of the drug maker. One example is the use of teaspoon for medication even if a dispensing device is provided. However teaspoons come all sizes.
In the Safe Use Initiative, the FDA will collaborate with the healthcare community, including healthcare professionals, patients, pharmacies, insurers, and other federal agencies, to effectively reduce mismanagement of medication and prevent harm from medication.
Source: http://www.medscape.com/viewarticle/711919
The USFDA recently launched the Safe Use Initiative to reduce drug-related injuries. Out of some 3 billion prescriptions written each year, millions of people are injured from medication use. This could be the result of people's limited access to adequate information about a drug, its risks, or the patient's condition, misunderstanding of drug instructions, dosing and dispensing errors, and unintentional or intentional misuse of medications.
It is estimated that there could be at least 1.5 million preventable drug-related injuries occur in healthcare settings alone. And it is also estimated that up to half of all medication-related injuries could be prevented. Some steps to overcome this problem may be as simple as providing better information to consumers, improving the dispensing devices that accompany drugs and urging caregivers and patients to follow the directions of the drug maker. One example is the use of teaspoon for medication even if a dispensing device is provided. However teaspoons come all sizes.
In the Safe Use Initiative, the FDA will collaborate with the healthcare community, including healthcare professionals, patients, pharmacies, insurers, and other federal agencies, to effectively reduce mismanagement of medication and prevent harm from medication.
Source: http://www.medscape.com/viewarticle/711919
Formulating 10th Malaysian Health Plan
The Ministry of Health is conducting a workshop with the objective of formulating a strategic and integrated health plan for the 10th Malaysia Plan to enable its effective implementation towards 2020 (as a high income advance nation).
As at the writing of this article the workshop is still ongoing (10th -12th Nov) at the Allied Health Science Training College at Sg Buluh.
There are Five Technical Working Groups concentrating on:
TWG 1: Health Sector Transformation ? Delivery
TWG 2: Health Sector Transformation ? Finance & Governance
TWG 3: Health Sector Transformation ? K-economy, Human Capital, Information Technology, Research & Development / Innnovation
TWG 4: Health Awareness and Health Lifestyle
TWG 5: Empowerment of individuals and community to be responsible for their own health.
Stakeholders were invited to provide input to work out the macro plan.
Furthur workshops will be conducted to finetune it before presenting to Parliament and subsequent implementation.
From the headings of the group, pharmacy can and are expected to play a greater role towards the nation healthcare. Pharmacy has to be ready to make the effort for this transformation.
Are you ready ?
Building Blocks to Customer Service Excellence
All other things being equal, customers will make purchases at your pharmacy regardless of how well they are served. However, their loyalty to your pharmacy and the frequency of their visits is forever affected by even one unsatisfactory experience. Customers who are left unimpressed by their experience are less likely to return, and when they do return they tend to purchase fewer items. You and your staff have the ability to influence customers shopping habits simply by the manner in which you conduct yourselves.
You Control the Customer's Experience
Providing good service in the pharmacy can be achieved through two different approaches, both of which you can directly control. One set of standards (Active Standards) has to do with behavior and the other (Passive Standards) relates to the image presented through the pharmacy?s appearance.
Active standards can be summarized by one overriding concept: everything done and said in the pharmacy makes an impression either positive or negative on the customer.
A friendly greeting offered to each customer as he or she enters naturally conveys the appearance that staff is eager to serve, and it sets the customer at ease. If, on the other hand, staff members lean on the check-out counter with an attitude of boredom and fail to acknowledge a customer's presence, the entire pharmacy appears disinterested in making a sale.
Active Standards of Customer Service Excellence, Conveyed by All Staff Members
Attentiveness
> Attitude of genuine caring
> Courtesy
> Pride in doing a good job
> Strong social skills
> Trustworthiness
> Confidentiality
> Knowing what you don?t know
> Professional appearance and demeanor
> Product knowledge
> Strong communication skills
Passive Standards of Customer Service Excellence
> Neatness and cleanliness of pharmacy
> Availability of products, no out-of-stocks
> Store merchandising and display
> Hours of operation
> Access to store personnel
> Convenience of shopping experience
Source: www.medscape.com
You Control the Customer's Experience
Providing good service in the pharmacy can be achieved through two different approaches, both of which you can directly control. One set of standards (Active Standards) has to do with behavior and the other (Passive Standards) relates to the image presented through the pharmacy?s appearance.
Active standards can be summarized by one overriding concept: everything done and said in the pharmacy makes an impression either positive or negative on the customer.
A friendly greeting offered to each customer as he or she enters naturally conveys the appearance that staff is eager to serve, and it sets the customer at ease. If, on the other hand, staff members lean on the check-out counter with an attitude of boredom and fail to acknowledge a customer's presence, the entire pharmacy appears disinterested in making a sale.
Active Standards of Customer Service Excellence, Conveyed by All Staff Members
Attentiveness
> Attitude of genuine caring
> Courtesy
> Pride in doing a good job
> Strong social skills
> Trustworthiness
> Confidentiality
> Knowing what you don?t know
> Professional appearance and demeanor
> Product knowledge
> Strong communication skills
Passive Standards of Customer Service Excellence
> Neatness and cleanliness of pharmacy
> Availability of products, no out-of-stocks
> Store merchandising and display
> Hours of operation
> Access to store personnel
> Convenience of shopping experience
Source: www.medscape.com
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